When STIHL decided to enter the homeowner market, it wanted to know that whoever sold and serviced its products understood everything about the products. STIHL set up a dealer network providing specialized factory-training for its authorized dealers. Your authorized STIHL dealer has also been trained to pick the best chain saw for the job. When it comes to servicing your chain saw, knowing whether or not the chain saw has been used properly is the first step in diagnosing potential service issues. Some of STIHL’s chainsaws are bigger and heavier. They run low revolutions per minute (RPMs) that deliver more torque. With a 36-inch blade, they will cut down a tree. Some people just need to trim small limbs to keep them away from roof lines and chimneys. STIHL has chain saws with smaller engines for this type of job. They deliver the same amount of torque by running the engine at higher RPMs. They also have less vibration and use shorter blades, up to 16 inches.
Ralph Helm, Inc. is an authorized STIHL dealer with factory-trained technicians who understand that if your chain saw needs servicing too often, it may be because you are using a chain saw with a smaller engine for too big a job. They can also show you the proper way to use STIHL chain saws. This will actually reduce long-term repair costs due to issues such as premature wear.
STIHL only sells original equipment manufacturer (OEM) parts through its authorized dealers. The quality of aftermarket products varies greatly. The service tech at a big-box store may say that you can save a little money by using an aftermarket sprocket, but if a poorly-made aftermarket sprocket wears unevenly, your chain and bar will wear unevenly, too. Since STIHL will not honor warranties when aftermarket parts are used, it doesn’t really make sense to choose anyone but an authorized service dealer, such as Ralph Helm, Inc., that understands how STIHL engines work. Ralph Helm, Inc. also carries a wide range of OEM parts you may need to service other power equipment — not just trimmer line and generic tune-up kits like the big box stores.